OK.WIN

Forgot My Login Account

If you forgot your password, we have two way for recover your account password by receiving OTP code that we will separate as "Before Login" and "After Login" by the following step :

After Login

Click Customer Service button

Choose Change ID Login Password

Choose Can Receive

Fill the new password.

Click Send the verification code and the code will send to phone number you register

After receive the verification code, fill the verification code.

Click the "Confirm" button

NOTE: Make sure all the data and requirement already fill and upload, clear and detail.

Before Login

Go Login Page

Click Forgot password

Enter a phone number equal to your registration number.

Create your new password (min 8 characters with big-small characters)

Confirm the new password.

Click Send button and the verification code will send to phone number you register

After receive the verification code, fill the verification code.

Click I have read and agree [Privacy Agreement]

Click the "Reset" button

NOTE: Make sure all the data and requirement already fill and upload, clear and detail.

If you cannot reset your password with the step above, you need to submit on the customer service self-service center and submit all requirement to "Change ID login password" and there will have two method of how to submit in this issue that we will divide as "Before Login" and "After Login" by the following step by step below :

After Login

Click Customer Service button

Choose Change ID Login Password

Choose Cannot Receive

Fill the new password that you want to use in the future

Upload the selfie picture while you are holding your bank passbook

Upload the latest deposit receipt that you made in your ID account

Upload the selfie picture while you are holding your identity card

Click the "Confirm" button

NOTE: Make sure all the data and requirement already fill and upload, clear and detail.

Before Login

Visit our OK.WIN official link at: https://www.OK.WIN

Click Customer Service button

Choose Change ID Login Password

Fill in the correct ID account

Fill the new password that you want to use in the future

Upload the selfie picture while you are holding your bank passbook

Upload the latest deposit receipt that you made in your ID account

Upload the selfie picture while you are holding your identity card

Click the "Confirm" button

NOTE: Make sure all the data and requirement already fill and upload, clear and detail.

After submission, the specialist will check the information, you can check the reply status by entering the mobile phone number you submitted and the new password that our team already reset.